APS5 Internal Review

Randstad is seeking a skilled and detail-oriented APS5 Internal Review Officer to join a collaborative federal government department. In this role, you will apply your analytical expertise and sound judgment to conduct robust administrative reviews while building strong, productive stakeholder relationships. If you thrive on complex problem-solving and want to make a meaningful impact in the public sector, apply today.

About your new role

The APS5 Internal Review Officer will be responsible for conducting formal administrative reviews of decisions concerning participant eligibility and funding allocations by examining evidence against established legislation, rules, and operational policies. The role requires managing an active caseload under strict operational and statutory timeframes, balancing competing priorities, and delivering defensible, consistent findings. Officers communicate review outcomes, rights, and appeal mechanisms directly to individuals and their representatives, using trauma-informed, culturally responsive, and person-centred approaches to navigate complex or sensitive matters.

What you will need to exceed

• Ability to interpret and apply statutory frameworks, rules, and operational policies to weigh evidence, exercise sound judgment, and develop lawful, objective, and defensible recommendations.
• Strong organisational capabilities to manage competing priorities, balance active caseloads, and deliver accurate outcomes within strict statutory and operational timeframes.
• Excellent written and verbal communication skills to clearly convey complex decisions, review rights, and appeals processes, as well as handle inquiries and build productive relationships.
• Practical capability in applying accessible, culturally responsive, and trauma-informed practices when interacting with individuals and their representatives, especially on sensitive matters.
• Understanding of disability and functional impacts to ensure recommendations are fair, evidence-based, and participant-focused.
• Proficiency in navigating digital case management software, CRM platforms, and standard workplace tools (such as Microsoft Office and video conferencing systems) to maintain accurate and compliant records.
• Understanding of privacy, confidentiality, and public sector ethical standards, alongside an aptitude for identifying process improvements and contributing to quality initiatives.

Must have

• Must be an Australian CItizen

Next steps

If you are a case management expert with a commitment to inclusivity, collaboration, and transformative change, we invite you to apply and be part of this inspiring journey.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.